Return and Refund Policy


Last updated: {22/11/2025}

At BLACK CULT, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund guidelines carefully.

✅ Eligibility for Returns

We accept returns under the following conditions:

  • The request is made within 7 days of delivery.

  • The product is unused, unwashed, and in original condition.

  • All tags, packaging, and accessories must be intact.

  • The product must not be damaged, stained, or altered.

Note:
For hygienic and safety reasons, the following items are non-returnable:

  • Worn/washed apparel

  • Customized or personalized products

  • Items purchased during clearance or special sale

🔁 Exchange Policy

We offer exchanges only for size issues or defective items.

  • Exchange request must be raised within 7 days of delivery.

  • Only one-time exchange is allowed.

  • Replacement will be processed only after inspection of the returned item.

❌ Products Not Eligible for Return/Refund

  • Items bought under “Sale”, “Clearance”, or “Limited Offer”

  • Used or washed apparel

  • Damaged items due to customer handling

🛠️ Defective or Wrong Product

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery.

  • Share an unboxing video + clear images for verification.

  • Once approved, we will send a replacement at no extra cost.

💰 Refund Policy

Refunds are issued only in the following cases:

  • Defective product

  • Item not delivered due to our error

  • Wrong item delivered (after return)

Refund Method:

  • Refund will be processed to your original payment method or store credit, depending on product condition and refund approval.

Timeline:

  • Refunds generally take 5–7 business days after inspection.

🚚 Return Shipping

  • For defective/wrong products → FREE reverse pickup.

  • For size exchange or customer preference → Return shipping may be charged.

📦 How to Request a Return

Email us at: blackcult21@gmail.com
Include:

  • Order ID

  • Reason for return

  • Pictures/Videos of the item

  • Packaging condition

We will assist you within 24 hours.

📌 Important Notes

  • Refusing delivery without reason may lead to cancellation fee.

  • If pickup is unavailable at your pincode, you will be asked to self-ship.

  • Refund will be approved only after QC verification.